Murray Plumbing Terms & Conditions

The customer, or party requesting work, will herein be referred to as “Owner.”
Acceptance – Any instructions received by the Provider from the Owner for the supply of work shall constitute acceptance of the terms and conditions contained herein. Upon acceptance of these terms and conditions or with the written consent of the Provider.

None of the Provider’s employees of subcontractors are authorized to make any representations, statements, conditions, or agreements not expressed by the Provider in writing, nor is the Provider bound by any such unauthorized statements.

Description of work – Provider shall perform the described work agreed upon by Provider and Owner at the said Property, in accordance with the Owner’s contract plans and specifications recorded in the work proposal, and any change order, as defined herein as the “Work”. Industry terminology used un any terms and conditions which are not defined shall be interpreted as having the same meaning as that recognized in the construction industry in the area where the Property is located.

Contract/Work Price and Payments – Owner agrees to pay the Provider the total amount agreed upon in estimate or change order. Payments of this amount is subject to additions of deductions in accordance with any mutually agreed upon changes and/or modifications in the Work. Payments will be made by Owner according to scheduled agreed upon, and Provider may not request to secure credit card authorization prior to beginning Work, and remaining balance will be due upon completion.

Material and Labor – Provider shall provide and pay for all labor and equipment, including tools, construction equipment, machinery, materials necessary for the completion of the Work, unless otherwise agreed upon and stated in proposal/estimate. All materials shall be good quality and new, unless otherwise agreed upon. Provider may substitute materials only with prior written approval of the Owner.

Licenses and Regulations – Provider shall obtain all licenses and permits necessary for proper completion of the Work. Owner is responsible for the cost of any necessary permits or licenses.
Law and Regulations – Provider shall perform the Work in a workmanlike manner and in compliance with all applicable federal, state and local laws, regulations and ordinances, trade standards, ethical guidelines ad any safety requirements of the Owner. Provider Shall promptly notify owner upon discovery of any variance between the Applicable Laws and the Work agreed upon.

Record Documents – Provider shall maintain in safe place at the Property one record copy of all drawings, specifications, addenda, written amendments, and the like in good order and annotated to show all changes made during construction, which will be delivered to Owner upon completion of the Work. Owner shall have right to inspect and review such documents upon notice to Provider.

Utilities – Owner shall pay for all permanent electric, water, phone, cable, sewer, and gas service as needed to perform the Work. Owner shall pay installation, connection and removal of all temporary utilities on the Property during the performance of the Work. All temporary utilities shall conform and adhere to the Applicable Laws.

If provider discovers any Hazardous Materials on the Property, Provider shall immediately notify Owner and may cease working until the material or substance has been rendered harmless. Owner shall defend, indemnify and hold harmless Provider, any subcontractors and their respective agents and employees from and against all claims, damages, losses and expenses, including attorney’s fees, arising out of or resulting from contact with the Hazardous Substance in performance of the Work resulting in the bodily injury, illness or death, or injury or property damage, loss or expense is not the result of any negligent act or omission by the party seeking such indemnity.

Limitation of Liability – The Provider’s liability shall be limited to:
The repair or making good of any defect pursuant to its undertaking in paragraph Warranty.
The Provider will not hold any responsibility for any damage suffered to a part of any property where the damage is in whole or in part a consequence of a defect or weakness in that part of the property.

The Provider will not hold any responsibility or liability for damage caused whilst investigating and repairing any plumbing, gas or drainage work, including blockages. This including blockages. This includes but not limited to; the removal of bathroom suites, panels or furniture, tiles, and tiling, floor coverings (carpet, rugs, laminate, wood, tiles, etc.), internal and external walls where pipe work is/has to be routed and other damages as a result.

If damage to plaster and brickwork is caused it will be the Owner’s responsibility to make good. Provider cannot accept responsibility for any damage to wallpaper, paintwork, tiles, carpet, furniture etc. Any silicon work does not carry any guarantee.

It is the responsibility of the Owner to protect items of furniture, furnishings, fixtures, and fittings. Provider will make reasonable efforts not to cause damage. It is suggested that the Owner remove items that are considered to be a problem. If items remain within the working area, it is the responsibility of the Owner to cover/protect such items

SMS MESSAGING TERMS & CONDITIONS AND CUSTOMER DATA MANAGEMENT

SMS Service Overview and Consent

By providing your mobile phone number to Murray Plumbing and consenting to receive text messages, you expressly agree to receive SMS messages from Murray Plumbing including but not limited to:

• Appointment reminders and confirmations
• Service arrival notifications and updates
• Follow-up service communications
• Account notifications and billing reminders
• Promotional offers and service discounts
• Emergency service communications
• Other business-related messages

Message frequency varies and may include up to 10 messages per month, though frequency will depend on your service needs and interaction with our business.

TCR Compliance and Registration

Murray Plumbing is fully compliant with The Campaign Registry (TCR) requirements and all applicable SMS regulations including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and CTIA Messaging Principles and Best Practices. Our SMS campaigns are properly registered with The Campaign Registry (TCR) and approved by major wireless carriers including AT&T, T-Mobile, and Verizon. All business messaging operates under verified sender identity protocols to ensure message deliverability and consumer protection.

Message and Data Rates

Message and data rates may apply. Standard messaging charges from your wireless carrier will apply to all SMS communications from Murray Plumbing. Please contact your wireless service provider for details about your specific messaging plan rates and potential charges.

SMS Opt-Out Instructions

You may discontinue receiving SMS messages from Murray Plumbing at any time by using any of the following methods:

• Text STOP to any message received from Murray Plumbing
• Call our office directly at the number provided in our messages
• Email us at our business email address
• Contact our customer service team during business hours

Upon texting STOP, you will receive a confirmation message verifying your opt-out request has been processed. You may receive one final confirmation message indicating successful unsubscription from our SMS communications.

SMS Help and Customer Support

For assistance with SMS messages or questions about our text messaging service:

• Text HELP to any message from Murray Plumbing for automated assistance
• Call our business phone number for direct support
• Email our customer service team
• Visit our business location during operating hours

Supported Carriers and Compatibility

Our SMS messaging service is compatible with most major wireless carriers including AT&T, Verizon, T-Mobile, Sprint, and many regional carriers. Service availability may vary by carrier. Contact your wireless provider to confirm SMS compatibility with our messaging system.

Customer Data Collection and Use

Murray Plumbing collects and maintains customer information necessary to provide plumbing services and communicate effectively with our clients. Information collected includes:

• Contact information (name, phone number, email address, service address)
• Service history and maintenance records
• Communication preferences and opt-in consents
• Payment and billing information
• Property access details and service notes

Data Protection and Privacy Commitment

Murray Plumbing NEVER sells, rents, leases, or shares customer personal information or data with third parties for marketing purposes. We are committed to protecting your privacy and maintaining the confidentiality of your personal information.

Customer information may only be shared with:

• Authorized service technicians performing work at your property
• Payment processing companies for billing and transaction purposes
• Legal authorities when required by law or court order
• Business partners directly involved in providing your requested services

Data Security Measures

Murray Plumbing implements appropriate technical and organizational security measures to protect customer personal information against unauthorized access, alteration, disclosure, or destruction. Our data security practices include:

• Secure storage of customer records and communications
• Limited access to customer information on a need-to-know basis
• Regular review and updating of security protocols
• Compliance with applicable data protection regulations

Data Retention Policy

Customer information is retained for as long as necessary to provide ongoing services, maintain business records for warranty purposes, comply with legal obligations, and resolve any disputes that may arise. Upon request and where legally permissible, customer data may be deleted or anonymized according to applicable privacy regulations.

Customer Data Rights and Requests

Customers have the right to:

• Request information about what personal data we collect and how it is used
• Request corrections to inaccurate or incomplete personal information
• Request deletion of personal information where legally permissible
• Opt-out of non-essential communications and marketing messages
• Contact us regarding any privacy concerns or data-related questions

To exercise these rights or make data-related inquiries, customers may contact Murray Plumbing through our established communication channels during regular business hours.

James R. Murray RMP 37007
Regulated by Texas State Board of Plumbing Examiners
929 East 41st Street P.O. Box 4200, Austin Texas 78765-4200
Phone: (512) 936-5200 Website: www.tsbpe.texas.gov